Support
We're here to help. Email us at support@vellixventures.com and we'll reply within 2 business days.
Medical emergency? Don't email us. Call your local emergency number or go to the nearest emergency department. BackPain can't give medical advice or respond to emergencies.
Subscriptions
How do I cancel my subscription?
On your iPhone, open Settings → [your name] → Subscriptions → BackPain and tap Cancel Subscription. You keep Premium until the end of the period you've paid for. To avoid being charged, cancel at least 24 hours before your trial or period ends.
How do I restore my purchase on a new phone?
Sign in with the same Apple ID, open BackPain, go to Profile → Restore purchases (or tap Restore purchases on the Premium screen).
How do I get a refund?
Payments are handled by Apple. Request a refund at reportaproblem.apple.com.
Your account and data
Do I need an account?
No. Your plan, workouts and check-ins work without one and are stored on your phone. You only need to sign in for the Community, cloud backup, and Coach on iPhones without Apple Intelligence.
How do I delete my account?
In the app, go to Today → profile icon (top right) → Delete account. This permanently deletes your account, Community posts and cloud backup, and erases your data from your phone. If you can't access the app, email us from the address linked to your account and we'll delete it for you.
How do I get a copy of my data?
Email us and we'll send you a copy of the data linked to your account within 30 days.
Read our Privacy Policy for full details.
Using BackPain
An exercise hurts. What should I do?
Stop that exercise. Mild stretching discomfort is normal, but sharp, shooting or worsening pain is a sign to stop. During a session, tap This hurts to skip the exercise or switch to gentler Flare-up mode. If pain is severe or unusual, talk to a doctor.
Why can't I send more Coach messages today?
Coach has a daily limit to keep it fair and sustainable: 3 messages a day on the free plan and up to 40 with Premium. The limit resets each day.
How do I report a post or a member?
Tap ••• on the post or reply and choose Report or Block. To report a Coach reply, press and hold it. See our Community Guidelines.
I'm not getting reminders.
Check Settings → Notifications → BackPain on your iPhone, then check your reminder settings under Profile in the app.
Contact
Vellix Ventures LLC
444 Alaska Avenue, Suite CJI007, Torrance, CA 90503, USA
Email: support@vellixventures.com